This air conditioning parts website is a division of Heating & Air Distributors LLC. We are an independant wholesale / retail parts distribution company. We have no affiliation whatsoever to any equipment, parts, or unit manufacturer. Our parts distribution center is located in Pinal County, Arizona. We are strictly an internet based company, and as such we do not have a facility for you to visit us and conduct business activities in person. All of our transactions and communications are conducted directly via the internet. A traditional company has secretaries that greet customers, representatives that answer phones, sales personnel, fancy offices, air conditioned show rooms, and other substantial expenses that just end up costing the customer more. We don’t have those expenses because we believe those things aren't necessary for our business. We believe that internet based ordering is the future of marketing. Even big companies that once traditionally only sold their merchandise through expensive storefront locations are now selling on the internet, shipping directly from warehouse to the consumer without any direct interaction between the seller and the buyer. Internet marketing has become a multi billion dollar phenomenon involving nearly every industry and will surely continue to grow. While it is necessary in some cases to deal with live people through phone conversations and by visiting stores in person, the plain fact is that those things cost a lot of money and aren't really needed to transact sales of HVAC parts. We don’t have those things are we are able to pass savings on to you, the customer. Would you rather pay us for a fancy showroom with air conditioning or would you rather keep the money in your pocket? Do you need your money more than some big company does? Would you rather pay for a secretaries and sales representatives or would you rather pay less for your parts?

You might think that there would be risk in dealing with an internet based company, but actually there is very little risk involved. While we do offer traditional mail ordering with a check payment option, our recommended payment method is by credit card. When you make a purchase with your credit card you have many protections. You have virtually no liability for fraudulent or unauthorized transactions, and you have certain protections when you do business with companies that try to rip you off. There is a simple dispute resolution process that is initiated by a phone call or letter to your credit card company, and many disputed transactions are promptly refunded to customers who pursue such complaints against unscrupulous companies. It is sad that some businesses refuse to resolve legitimate complaints made by their customers, and the dispute resolution process is there to protect the customer in these cases. So you see, as long as you use your credit card there is no greater risk in dealing with us than there would be with any other business. We process payments for our orders through Paypal, and your credit card information stays with them and is very secure. In addition to having protections through your credit card company, Paypal has strict resolution procedures to protect customers as well. Additionally, please be assured that we are committed to customer satisfaction and will always honor the terms of our return and warranty policies. Whenever there is a problem, we pledge to always make our best effort to resolve your complaint in a fair and prompt manner.

Most people who have a problem with their air conditioner have to call out a repair company to fix it for them. They look in the phone book and schedule a company to come out. The repairs are made and then comes the bill. Have you seen what those guys charge? I can tell you exactly what they charge. I have been an HVAC technician for 25 years. I have written many invoices during my career, and some of them were very expensive. What other choice do you have? Replacement parts for air conditioners are only sold through distributors. These wholesale distributors do not sell parts to individuals. They only sell parts to licensed companies. Even if you could purchase your own parts, who will give you advice on how to install the parts? Who will give you advice about what parts you need? This is what makes us different. We recognize that with a little advice many common repairs for air conditioning systems can be made by the customer. We want to help you save money. To our customers we offer you free advice on diagnosing and repairing air conditioning problems. While the distributors don’t want your business, we do.

Yes, we are in business to make money just like any other business. We are also in business to save you money, and in that regard we a different than almost every other business. Let’s look at a typical air conditioning repair, a defective condenser fan motor. If you call a company out to fix it, you can expect to pay anywhere from $300 - $600 for the completed repair. If you were to buy the parts from us and do the work yourself you would be able to make the same repair for as little as $145, shipping included. That is a significant savings, don’t you agree? When you consider that we help you figure out what parts to buy, and then show you how to safely and properly install your new parts, why wouldn't you want to do it yourself and save? There are many repairs that you can do yourself with our help. That is why we are here. It is all about saving money!